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Frequently Asked Questions



When can I expect my pet portrait?
Because your exclusive pet portrait is carefully handcrafted, please allow 3-4 weeks for delivery from the date we receive your pet photo. If you mail your photo, you can expect your handcrafted portrait within 4-6 weeks from the date we receive the order by mail.

May I submit more than one photograph with my order?
No, you may only submit one photo with each order.

What size photograph should I send?
Any size digital, color photo is acceptable, but 5"x 7" is preferred to assure the best detail. We will accept a head shot or full body shot of your pet.

How do I send my pet photo?
Electronically: Email your scanned photo to: birgitt@windandweather.com.
By Mail: If you must mail a copy of your photo, send to:
Birgitt Thornhill
Wind & Weather, Custom Pet Portrait
7021 Wolftown-Hood Rd.
Madison, VA 22727
Please DO NOT SEND ORIGINAL PHOTOGRAPHS as photos will not be returned.

Can more than one pet in the photograph be painted?
No, we can only accept photographs with one pet shown.

Can I send a black or white photograph?
We can only accept color photography.

Will the background image in my pet's photograph be painted?
No, artists will only paint the pet. A Wind & Weather representative will contact you to discuss color options for the background of your portrait.

May I change my photograph once my order has been placed?
No, all orders are custom made and begin production soon after you have been contacted by a Wind & Weather representative.

May I change my shipping address once my order has been placed?
Yes, please call a Wind & Weather customer service representative at 1-800-922-9463.

How can I track the status of my shipment?
Once your custom pet portrait ships, you will receive an email from Wind & Weather with a special tracking number.

How should I care for my Pet Portrait?
With proper care, your Custom Pet Portrait will be enjoyed for years to come. Your portrait may be displayed outside, however we recommend you bring it indoors during periods of severe weather. To keep colors bright and to prevent the recycled metal from rusting, we suggest spraying your portrait with a clear, weatherproof varnish.


Disclaimers, Liability and Returns

Placing an order constitutes agreement and compliance with all issues listed herein.

A. Liability
This unique product may require creative photo cropping and composition. The photo will be enlarged or cropped as our artists see fit to create the most beautiful rendition of your pet. The submission of any other documents constitutes an agreement by you that if such photo or document is damaged, lost or mishandled by our company, agents or employees, even though due to negligence or of any of the foregoing, that Wind & Weather cannot be held responsible. DO NOT SEND ORIGINAL PHOTOGRAPHS as photos will not be returned. Please make a copy to email to: birgitt@windandweather.com or mail to:
Birgitt Thornhill
Wind & Weather, Custom Pet Portrait
7021 Wolftown-Hood Rd.
Madison, VA 22727

B. No Copyrighted Photographs
Copyrighted photos will not be accepted without written permission from the photographer. A copyrighted picture will usually be identified as follows: 1) the words "Copyrighted photo - do not copy" imprinted on the back of the photo, 2) a copyrighted logo or 3) a professionally published photo or artwork e.g. magazine photo. Please use a different photo if you are in doubt as to whether your submission is copyright protected. Final say on copyright issues will be left to the discretion of our in-house art editor.

C. Digital Photographs
Any size digital color photo works, 5"x 7" photo is preferred. Scan your photo and email it to birgitt@windandweather.com. If you must mail a copy of your photo, send to:
Birgitt Thornhill
Wind & Weather, Custom Pet Portrait
7021 Wolftown-Hood Rd.
Madison, VA 22727 D. Tracking Your Order
Once your custom pet portrait ships, you will receive an email from Wind & Weather with a special tracking number.

E. Care
With proper care, your Custom Pet Portrait will be enjoyed for years to come. Your portrait may be displayed outside, however we recommend you bring it indoors during periods of severe weather. To keep colors bright and to prevent the recycled metal from rusting, we suggest spraying your portrait with a clear, weatherproof varnish.

F. Returns
We will always strive to reproduce your pet's photo in as much detail as possible. Color and clarity will depend upon the image that is sent. Since this is a personalized item, we will NOT accept returns-unless your portrait arrives damaged in shipment. We will be happy to replace it at no charge after the damaged portrait has been returned to us and reviewed by our Product Manager. Please return to:
Birgitt Thornhill
Wind & Weather, Custom Pet Portrait Returns
7021 Wolftown-Hood Rd.
Madison, VA 22727